![]() Those people always have the option to switch to us, as long as they aren't under contract, of course. ![]() If he's not monitored by us, he should ask his company to remove it for him as we don't provide technical support to people monitored elsewhere, for liability purposes. If Vincent was monitored by us, it would be very easy to remove a zone remotely for him. Jorge's reply was trying to cover all bases. Also, we tend to get posts on our pages from existing customers using unknown emails. Oftentimes, to properly troubleshoot, we need access to the system programming and monitoring settings.
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